Frequently Asked Questions
Everything you need to know about our premium audio technology and support.
What makes planar magnetic headphones different from standard drivers?
Planar magnetic drivers use a thin, lightweight diaphragm suspended in a magnetic field. This allows for faster response times, lower distortion, and superior soundstage compared to traditional dynamic drivers.
How long does shipping take for domestic orders?
Standard domestic orders typically ship within 1-2 business days. Delivery usually takes between 3 to 7 business days depending on your location and selected shipping method.
Do you offer a warranty on your headphones and accessories?
Yes, we provide a limited warranty that covers manufacturing defects. Generally, our drivers are covered for 3 years, while other components and accessories are covered for 1 year from the date of purchase.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our store. Items must be in their original packaging and in like-new condition to be eligible for a full refund.
Are your gaming headsets compatible with all consoles?
Our gaming headsets are designed for broad compatibility. Most models work seamlessly with PC, Mac, PlayStation, and Nintendo Switch, while specific versions are optimized for Xbox wireless connectivity.
How do I update the firmware on my Audeze device?
You can update your device's firmware by downloading the Audeze HQ application for Windows, Mac, or mobile. Connect your device via USB to ensure a stable update process.